The trip to Cherokee did not disappoint. It was everything that I expected plus more. Not only did I learn a lot about client interaction but I also took away some general life lessons. On the second day of the Cherokee trip, we held a Wills Clinic at Tsali Manor. Here, we would assist Cherokee residents in drafting wills, power of attorney documents, and advance directives. Initially, I was very nervous. I am a 1L and I had never drafted a legal document nor had I interacted with a client. I was also very uncomfortable speaking about one’s last wishes before death. From personal experience, I knew this could be an emotional topic for families, and I wasn’t sure if I was ready to take on such a difficult task.
As the day went by, my partner and I patiently waited for our first client. Our first two clients did not need any documents drafted that day; however, we were able to provide them with information and send them off knowing how to draft a will when they were ready. Although we had not actually drafted any documents yet, it was gratifying to empower someone with knowledge. Towards the end of the day, we had our last client. They were a couple from Cherokee looking to draft a will. At this point, my partner and I were ready to get to work. We had been reviewing the documents all day, and we were confident that this would be a smooth and quick process. However, we were in for a big surprise!
Our case turned out not to be simple. It was far from the “cookie-cutter” scenario that we had prepared for! The couple had some family issues and wanted to ensure that one family member did not get any of their estate. It was during the discussion of this matter that I really connected with our clients. We had something in common that was normally difficult for me to talk about, but I could tell that our clients needed some comfort and reassurance. Once I shared my similar life experience, their eyes up and we both loosened up. It was then that I realized that I wanted to create this rapport and bond with every client that I ever interact with. It makes the experience so much more meaningful.
Read More... (“We don’t learn from talking; we learn from listening.”)
| Posted by Joscelyn Solomon on Thu. January 5, 2017 2:00 PM
Categories: Winter Break Trip 2016